Part A – Introduction
Welcome to Crickex. Home of the best Sportsbook and Sports Exchange services.
Sports betting simplified. Register an account with us and start betting. By opening an account with us, you agree to the following Terms and Conditions.
Part B – Account Terms and Conditions
Welcome to Crickex. To use out services, simply register an account and deposit funds.
Please read the following Terms and Conditions carefully.
By clicking the “I Confirm” button on the account registration page, you agree to be bound by the Terms and Conditions.
Crickex and all the accounts registered thereto operate under VB Digital N.V. and references in the Terms and Conditions to “Crickex”, “we”, “us”, or “our” will be to VB Digital N.V. VB Digital N.V. is licensed and regulated by Curacao Gaming Commission at 9 Abraham de Veerstraat, Curacao with license number GLH-OCCHKTW0712302019.
By opening an account with us, the following representations are required:
a) You are at least 18 years of age. Gambling for minors is strictly prohibited and is punishable by law;
b) You are of sound mind, capable of taking responsibility of your actions, and can legally bind an agreement with us;
c) You agree to provide accurate information, including but not limited to date of birth and country of residence. Furthermore, you agree to inform us of any changes in the foregoing information;
d) You are the person whose details are provided in the registration process;
e) You are acting as a principal and not as an agent on behalf of a third party;
f) You are not an undischarged bankrupt or in a voluntary arrangement with your creditors;
g) You are not located in a country where the use of our services is prohibited. Furthermore, you are fully responsible in complying with your local, national, federal, state, or other laws regarding betting and gambling in connection with account registration, placing bets, and using any of our services;
h) You will provide proper documentation and information upon request to identify your status, age, address, country of birth, and other such details deemed necessary in connection with opening and maintenance of your account. Furthermore, you agree that we verify the credibility of such information.
It is your responsibility to update the foregoing information of any changes. Our system may not provide important notifications with users with outdated relevant information.
You are responsible for the security and confidentiality of your account. This includes your username and password taking into consideration the email and username used in logging into your account. The use of personal emails may lessen profile security when left with negligent users.
Provided that all information has been correctly supplied, we are entitled to assume that offers and payments are made by you. You should frequently change your password and never disclose the same to any third party. You undertake to protect your username and password wit the utmost guard and take full responsibility of any risks related to it. If another person manages to access your account, you are solely responsibly for all their actions whether or not their access was authorized by you. Furthermore, you hereby indemnify us and hold us harmless against all costs, claims, expenses, and damages arising in connection with the use of your account by any third party.
You will not sell, attempt to sell, or transfer the benefit of your account to any third party nor will you acquire or attempt to acquire an account opened and registered in the name of a third party.
For information of inactive accounts, including any applicable administrative fees and the related processes, read the associated provision from the Crickex Charges.
Manage your gambling activities fairly, securely, and responsibly. To help you, please read our provisions on Responsible Gambling.
Deposit and Withdrawal of Funds
To start betting, you need to deposit funds.
You undertake that:
a) All money deposited in your account is untainted with any illegality and does not originated from any illegal activity or source;
b) All payments made into your account are authorized and you will not attempt to reverse any payment made into your account or take any action to such extent made by as third party in order to avoid any liability.
c) You accept that all transactions may be checked to prevent money laundering and any suspicious transactions will be reported to appropriate authorities.
d) You agree that you are not entitled to any interest in your deposits and acknowledge that you shall not treat Crickex as a financial institution.
e) The deposit options may be found once logged in to your Crickex account and by clicking the “Deposit” button at the top-right side of the homepage.
f) The withdrawal options may be found once logged in to your Crickex account and by clicking the “My Account” icon and then the “Withdraw” option. Players may withdraw any amount from their “Main Wallet”. Amounts may vary depending on the wagering requirement of the specific sportsbook.
You authorize us, at any time, to use any means necessary to verify your identity and credentials with any third-party providers of information.
You agree that, from time to time, we may contact you to inquire about any promotional activity should you win a large sum of money, or place an unusually successful bet. Should you wish to accept, we may use your name and/or image as necessary.
You acknowledge that Crickex and its affiliates shall hold information with respect to your identity, including your name, address, and payment details. You agree that we rely on this information in entering into our agreement with you. You further agree to hold us free from any falsehood or inaccuracy in the information given to us.
Errors and Omissions
You will inform us as soon as you discover any error in your account and you will forfeit any amounts shown in your account resulting from human or technical error.
Suspension and Termination
We may, at our sole discretion, suspend or terminate your account at any time, with or without cause, upon notice. You may terminate your account at any given time. Just contact our Customer Support should you wish to do so.
We may block you from betting or using our services if you are found to be operating in areas outside our legal jurisdiction.
We reserve the right to conduct investigation on any suspicious activities with regards to your account. Upon the determination of any investigation, we reserve the right to seize some or all of the funds in your account if you are found to have violated any of the provisions of the Terms and Conditions. Should police request gambling authorities to do so, we may suspend your account immediately.
You may not assign these Terms and Conditions to any third party. Crickex may assign, transfer, or novate any or all its rights and obligations to any third party at any time. In the case of assignment by Crickex, registered users shall be notified and should you disagree, you will be denied our services. However, you may still withdraw your funds subject to the Terms and Conditions.
In the event that any provision of the Terms and Conditions is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to be allow its enforceability with respect to the intent of the original text. The validity of the remaining provisions shall not be affected by such change.
In the event of a dispute arising between us and you, we each agree to follow the procedure set out in our Dispute Resolution policy.
We reserve the right to make any changes to these Terms and Conditions at any time. If you do not agree to such changes, you will not be able to continue to use our services. However, you may still withdraw your funds subject to the Terms and Conditions.
Governing Law and Jurisdiction
Crickex Sports Exchange & Sportsbook operates under Curacao Gaming Commission with License Number: GLH-OCCHKTW0712302019 (Sub-license number 365/JAZ).
By accepting these Terms and Conditions, you agree to submit to the exclusive jurisdiction of the location that Crickex determines in its sole discretion, with respect to any disputes arising out if, or connected with these Terms and Conditions.
Nothing in this paragraph shall prevent Crickex from applying to the courts of any jurisdiction for any protective measures as are available under the laws of such jurisdiction.
Part C – Betting
Crickex offers a platform where players may enter into various betting transactions in relation to the markets available on our sites.
Where players bet using our services, Crickex acts as a facilitator and does not act as a counterparty.
You may enter into betting transactions either:
a) Through our website or through our mobile application;
b) By using the Application Programs Interface.
In these General Conditions when we refer to "the Services" we mean all the services listed above (where applicable).
In these General Conditions references to "Crickex", "we", "us" and/or "our" are to whichever Crickex is providing the Services to you as set out in the Specific Conditions applicable to your betting transaction.
Please read these General Conditions, and the Specific Conditions applicable to you and your betting transaction carefully before entering into any betting transactions.
Please note that there are separate Rules and Regulations for each of our exchange and Sportsbook products. The rules governing how markets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Users must ensure that they familiarize themselves with the relevant rules that apply to the bets that they place on Crickex.
Should there be any inconsistencies between the documents mentioned, this document, and the relevant Specific Conditions, the Specific Conditions will prevail over this document, and this document will prevail over the documents listed above.
Conditions on Using Crickex
Crickex grants you a limited license to access our site provided you comply with this Agreement.
The availability of our site does not constitute an offer or invitation by Crickex to use the same in any jurisdiction where such use is illegal. You agree not to monitor, use or copy our web pages or any of our web content, including without limitation any price data. You will not attempt to hack, make unauthorized alterations or introduce any kind of malicious code to the site by any means. You will not (a) reverse engineer or decompile (whether in whole or in part) any software available through the site; or (b) make copies, modify, reproduce, transmit, alter or distribute all or any part of the site or any material or information contained on it. Any unauthorized use or reproduction may be prosecuted.
Use of Our Services
You are responsible for any money lost resulting from losing bets. You accept that under no circumstances will any amounts lost by you under any bet be recoverable from us.
It is your responsibility to verify that you are permitted to bet with us according to the jurisdiction of your domicile or habitual residence and/or in which you are located and you agree that you will not bet with us while you are located in a jurisdiction which prohibits you from betting with us.
You undertake to use our services for legitimate betting purposes only. In particular you undertake not to
a) engage in any activity which has the purpose or effect of causing damage to or in any way hindering our business operations or generating or increasing a liability on us, including without limitation any tax, levy or duty collecting authority;
b) bet on, or manipulate any individual Market in a manner which we believe has the purpose or effect of adversely affecting the integrity of the Exchange or any Market;
c) transmit information that assists in the placing of bets or wagers on any sporting event or contest from any territory where it is illegal to do so; and/ or
d) procure or otherwise arrange, whether directly or indirectly, for a third party to transmit information that assists in the placing of bets or wagers on any sporting event or contest from any territory where it is illegal to do so.
You will not attempt to use our services to deliberately transfer money from one Crickex account to another by attempting to match bets on a market with another account through collusion.
You will inform us as soon as you become aware of any errors betting calculations. We reserve the right to declare null and void any erroneous bets.
You will not or interfere in any way with the IP address of the computer you are using to access the site or otherwise take steps to prevent us from correctly identifying the actual IP address of the computer you are using whilst accessing the site.
You agree it is your responsibility to account for any tax or duty imposed on you as a result of any of your betting transactions.
You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks in connection with the forums or any other part of our site including within your own username or other information contributed to our site.
You authorize us, at any time, to use any means necessary to verify your identity and credentials with any third-party providers of information.
We reserve the right to record all communications made to and from Crickex and to monitor all information relating to betting activities for which purposes you consent in accordance with the requirements of the Regulation of Investigatory Powers Act 2000 and such other legislation as may be applicable.
You agree to indemnify us and hold us harmless in respect of the release of any personal (or other) data pursuant to this Agreement.
Conditions Relating to Betting
You are responsible for understanding the contents of our site and the operation of the Services; we reserve the right to change the format of the Services in order to enhance such
We may determine when the Markets are open for betting and may close the Markets at any time in our absolute discretion. We will at all times use reasonable endeavors to settle Markets as quickly as possible, we give no assurances however, as to the timeframe in which Markets will be settled.
You are entirely responsible for the information you give us concerning the offer that you wish to place. We will not be liable for incorrect entries made by you, including data input errors with respect to the odds, price or stake on offer, or incorrect bet requests communicated by you to our operators. If our operators repeat back your bet request incorrectly, it is your responsibility to correct the bet request and inform us of the error. Once you have confirmed the bet request and your bet is matched, you will be liable for that bet if it loses.
Crickex may, in its sole and absolute discretion, decide to suspend betting on a market at any time. In the interests of maintaining integrity and fairness in the Markets, Crickex may also void certain bets in a market or void a whole Market in its entirety.
You should be aware that some users make use of programs designed to automatically place bets within certain parameters set by them (e.g. to back or lay at a certain price) ("bots"). These bots may be active in any or all Markets at any time and you should not assume that you can place bets on quiet Markets that will not be automatically matched simply because the Market otherwise appears quiet. Bot users should be aware that bots might be prone to exploitation by other users.
Cancellation, Termination, Suspension, and Breach
We may restrict your access to Crickex, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account, cancel any unmatched bets or cancel and void any outstanding or matched bets in our absolute discretion without cause at any time if:
there is a technological failure;
a) we suspect that you are engaging in illegal or fraudulent activity;
b) we suspect that you have (or may have) breached any part of this Agreement;
c) we suspect that you have breached the terms of a Crickex promotion;
d) we suspect that you are acting in collusion with other players to take unfair advantage of a bet/promotion and/or in the course of participating in a bet/promotion, you have become able to guarantee wins and/or profits with no or only minimal risk;
e) we suspect that your account's "public market data" usage ('public market data' includes market prices, traded volumes and market depth) could represent business usage (˜'business usage' includes any use by a betting operator or any use by an individual or organization supplying data or services to a betting operator)
f) you are prohibited from entering into a bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you; or
g) you place a bet on any sporting match or event in which you take part (or in which a team of which you are a member, or in respect of which you are employed, takes part).
It is illegal for anyone under the age of 18 to register or gamble on Crickex. If we identify that you are under 18 or were under 18 when you entered into any transactions on our site:
a) We will immediately block you from entering into any betting transactions or withdrawing funds, or using your account;
b) We will investigate the claim that you were under age, including whether you have been betting as an agent for or on behalf of another person;
Cancellation of an Offer for a Bet
Your cancellation of an unmatched bet becomes effective once we send confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your offer may remain outstanding and available for acceptance.
You may not be able to cancel your offer if your bet has been partially or wholly accepted during the interval between your submitting your cancellation request and the confirmation of said request. In this case, the original offer, or part thereof, will be valid and the bet will be concluded.
Minimum and Maximum Bet Stakes
The minimum and maximum bet depends on the product and/or type of market you are betting on. The amounts are subject to change and may differ depending on the platforms used. You are not allowed to bet below the minimum bet size threshold and doing so may result to account closure
Your betting limit is represented by your “Available to Bet” balance and “Exposure Limit” as shown in your account, whichever is lower. In the event that we process an offer for a bet or the acceptance of a bet in an amount outside the applicable thresholds, such bet will nonetheless stand.
Subject to these General Conditions and any applicable Specific Conditions, we will settle markets according to our Crickex Rules and Regulations, Sportsbook Rules and Regulations. We reserve the right to reverse or amend settlement in the event of a market being settled incorrectly. This may lead to amendments being made to your account to reflect changes in market settlement and if there are insufficient funds in your account we may demand that you put funds into your account to address the outstanding balance. We will notify you if your account goes into a negative balance and, if following the notification, you either:
a) do not put funds in your account within the reasonable time specified in our notice to you, or
b) you fail to make the relevant payments into your account in accordance with any repayment plan as agreed between you and Crickex; or
c) you indicate that you have no intention of putting funds in your account to address the outstanding balance, then we reserve the right to suspend your account and/or take appropriate legal action to seek to recover the debt, in full, from you.
Any amount of winnings or losses relating to your bets on a Market will be rounded to the nearest two decimal places.
Commissions and Payment Structure
We charge a commission calculated by reference to your net winnings on a market. Your stake for bets place on the exchange are thus irrelevant for the calculation of the commission you pay. In particular, these stakes do not represent remuneration for the Services in connection with the Exchange.
In certain specified circumstances, you may also incur other charges. Refer to Crickex Charges to read how commission and charges are calculated. We reserve the right to amend our policy set out in Crickex Charges at any time.
Matters beyond our reasonable control
Without prejudice to our obligations contained within the various laws and regulations of the jurisdictions where we are licensed, we are not liable for any loss or damage that you may suffer because of any: act of God; power cut; trade or labor dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such an event, we reserve the right to cancel or suspend our services without incurring any liability.
We are not liable for the failure of any equipment or software howsoever caused, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the Services, impede the placing of offers for bets or the matching of bets, or prevent you from being able to contact us.
Please be aware that if you place a bet with the intention of subsequently placing a separate bet to reduce the liability incurred by the initial bet (including by using Crickex' "Cash Out" functionality), there can never be a guarantee that the Services will be available at the point you wish to place the subsequent bet (this is the case regardless of whether or not the unavailability of the Services is due to a matter beyond our reasonable control).
We will not be liable for any failure to perform by a third party to our Agreement.
You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of this Agreement (including documents incorporated by reference) or out of your violation of any law or the rights of any third party.
You acknowledge that Crickex and its affiliates will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into this Agreement and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.
Limitation of Liability
We exclude all representations and warranties as to the satisfactory quality and/or fitness for its intended purpose and/or accuracy and completeness of the Services.
We will not be liable to you for any loss that you may incur as a result of misuse of your password, or in the case of the Telephone Service, of your telephone access number, and we accept no liability resulting from its unauthorized use, whether fraudulent or otherwise.
In no event will we, or any of our suppliers, accept any liability however arising for any losses you may incur as a result of using the Services. Under no circumstances will our liability under this Agreement or for breach of contract, tort, equity or otherwise exceed your exposure limit as specified in your account. Under no circumstances will we be liable for any indirect, special or consequential damages, loss of profits (direct or indirect) or the benefit of any bet arising from breach of contract, negligence, equitable duty (including for the avoidance of doubt in relation to any bet(s) or Market(s) voided by us) or other liability even if we had been advised of or known (or should have known) of the possibility of such damages or loss.
Nothing in this Agreement excludes our liability with respect to death and personal injury resulting from our negligence, or that of our employees, agents or subcontractors.
Crickex owns all copyright and related rights in and to our site, including, without limitation, rights in databases and all rights in any price data and related content on our site except for certain third-party rights (referred to below);
a) all trade mark rights, whether registered or unregistered, in and to Crickex and the Crickex logo; and
b) the domain name www.crickex.com which is our uniform resource locator ("URL").
The following use of price data or any other data or content from our site or via the API or any other Crickex data from any other source is strictly prohibited without our prior consent:
a) commercial use by any person; and/or
b) any use for any purpose by a competitor of the Crickex group of companies, or an employee, contractor or agent of any such competitor ("Restricted Person"), provided always that Restricted Persons may place bets.
Screen scraping, web scraping or any other automated or manual collection of Crickex Data, for commercial or personal use, by any person is expressly prohibited.
Any unauthorized use of any of the above rights may result in prosecution or other action being taken against you.
You hereby assign to Crickex absolutely, any and all copyright and other intellectual property rights throughout the world in all media whether now known or hereafter developed, for the full period of copyright, including by way of present assignment of future copyright and all other rights whatsoever, in any offers for bets or bets placed by you on our site.
Any data licensed to Crickex from third parties is provided for use on our site only and may not be used for any commercial purposes without the consent of such third parties.
Crickex from time to time may provide you with access to various information and content. This may include form data, results, video streaming, upcoming events, the times and dates of events, current scores, time elapsed, and other information relating to a sporting event. Such information may be supplied:
a) via our site (including micro-sites and as part of any runner data and/or results service), emails or any other means of communication; and/or
b) via links to third party websites.
Such information is described in these Terms and Conditions collectively as the "Information".
The Information is provided by Crickex or is sourced from a third party. Although some Information may be described as "live", or it may be implied that such Information is "live", you should be aware that this data may be subject to a time delay. The Information may also be inaccurate. You should also be aware that other Crickex users may have access to pictures and/or data that is faster and/or more accurate than the Information. The Information is supplied "as is" and is provided for guidance only. To the fullest extent permitted by law, Crickex makes no representations or warranties of any kind, including but not limited to, the accuracy, quality, completeness or timeliness of the Information.
If you rely on the Information to place bets, you do so entirely at your own risk. Crickex shall not be liable for any action taken or not taken by you as a result of your reliance on the Information or for any loss or damage (direct or indirect) suffered by you as a result of your use of the Information.
Any links to third party websites does not constitute an endorsement by Crickex of any products or services available on such websites. You use such websites at your own risk and Crickex takes no responsibility for the content on, or use of, such websites.
You may not assign any part of this Agreement without Crickex' written consent but Crickex may assign any or all of this Agreement to any third party at any time. In the event of an assignment by Crickex, we will notify of this change and, if you do not agree to this, then you will not be able to continue to use our services, but you shall always be able to withdraw your funds subject to these Terms and Conditions.
In the event that any provision of this Agreement is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of this Agreement shall not be affected.
In the event of a dispute arising between us and you, we each agree to follow the procedure set out in our Dispute Resolution policy as amended from time to time.
We reserve the right to make immaterial changes to our site and all guides and policies included on our site, including this Agreement at any time.
No failure or delay by a party to exercise any of its rights under this Agreement shall operate as a waiver thereof and no single or partial exercise of any such right shall prevent any other or further exercise of that or any other right.
Governing Law and Jurisdiction
This Agreement is governed by the laws of and subject to the jurisdiction of the courts of the country set out in the "Governing Law and Jurisdiction" clause of the relevant Specific Conditions applicable to specific betting transactions.